The more information the better really. But here are a couple of essentials: The type of product you sell, the value of each product and your current or forecast monthly sales.
Online Fulfilment Australia specialises in small packaged goods. We are unable to provide fulfilment services for bulky items that consume large amounts of warehouse storage space, hazardous materials or perishables.
We have a dedicated customer service person based at the centre of the action at OFA’s fulfilment warehouse in Sydney. We aim to answer any of your queries on the same day and any of your customer’s questions within 24 hours (we receive the majority of customer queries outside of business hours).
Secure Pay processes payments received through your OFA shopping cart and you’ll notice the cart uses an https URL. Credit card information is not held by Online Fulfilment Australia and Secure Pay acts as a third party payment dispute resolution service in the event that a customer disputes making a payment.
We know PayPal is fast becoming the most trusted online payment gateway. Chances are your customers already use it, so we’re in the process of redesigning the shopping cart system to work seamlessly with PayPal.
You have the choice to make your product available to only Australian customers, or you may choose to allow shipping to international customers as well. Due to high levels of credit card theft in these territories, Online Fulfilment Australia does not ship to customers in Indonesia, Thailand, Hong Kong or Afghanistan.
Yes, the OFA Fulfilment Management System is a live system where you can see every sale and the current status of every order. So you’ll know if a customer order is on backorder, is currently being picked and packed or has already shipped. You can also extract all this information as an excel spreadsheet.
Yes, you’ll receive automated emails letting you know when it’s time to replenish your stock. You can also check your live stock levels through your merchant access point to the OFA Fulfilment Management System.
The OFA Fulfilment Management System is split into four different systems that run on different networks and they all work independently of each other. So if one goes down, the rest keep on going. It’s highly unlikely that all systems would fail, in fact, it’s never happened.
The Online Fulfilment Australia developers suggest that in the unlikely event a major fault occurs, the network should be up and running at full capacity within 4 to 6 hours.
The Online Fulfilment Australia networks are protected by the UPS network and back up generators that are able to run the OFA Fulfilment Management System for up to six hours – this would be considered a very large power failure. Beyond this six-hour period, we have access to backup networks to run the system.